Frequently Asked
Questions

Clear ice is frozen using a directional freezing process that pushes air and impurities out, resulting in perfectly transparent ice. It melts slower and looks stunning in any glass.

We work with programs of all sizes. Contact us to discuss your needs and we'll find a plan that works for you.

We currently deliver throughout the Grand Rapids area and greater West Michigan. Reach out to see if your location is in our delivery zone.

Keep it in a freezer at 0°F or below. For best results, store in sealed bags to prevent frost buildup and odor absorption.

Yes. We can cut custom shapes and sizes for special events, branded programs, or unique cocktail menus. Contact us to discuss your vision.

We recommend placing your first order at least one week in advance. Once your delivery schedule is set, we handle the rest.